Question 1

What does Order Star Internet do?

Accepted Answer

We're an independent reseller and marketing partner. We help you understand which internet services may be available at your address, explain plan details, and help you complete an order with the applicable provider.

Question 2

Are you an internet service provider?

Accepted Answer

No. We don't own or operate any provider's network. The actual internet service is provided, installed, and supported by the participating provider you order from.

Question 3

Which providers do you work with?

Accepted Answer

We work with a number of participating internet and telecommunications providers. Because our authorized marketing agreements limit how and where specific provider names and brands can be used, our team will confirm which providers may serve your address when you call.

Question 4

How do I check availability?

Accepted Answer

Call (855) 855-9653 or submit the availability form on our Contact page with your address. Our team will check what may be available and follow up.

Question 5

Does availability depend on my address?

Accepted Answer

Yes. Provider networks are built out unevenly, so availability, speeds, and pricing can differ even between nearby addresses.

Question 6

What speeds may be available?

Accepted Answer

Speeds vary by provider, plan, location, network conditions, and (for satellite and fixed wireless options) weather. We'll share specifics for your address once we've checked.

Question 7

How much does internet cost?

Accepted Answer

Pricing is set by the provider and varies by plan, location, equipment, and current promotions. We don't publish static pricing because it can be inaccurate by the time you call — our team will confirm current pricing and any conditions before you order.

Question 8

Are equipment and installation fees separate?

Accepted Answer

Depending on the provider and plan, equipment and installation may be included, optional, or billed separately. We'll walk through the specifics for the option you're considering.

Question 9

Are there contracts?

Accepted Answer

Contract terms, if any, are set by the provider and vary by plan. We'll explain the terms that apply before you order.

Question 10

Are there data limits?

Accepted Answer

Some plans have data allowances and others don't. This varies by provider and plan, and we'll cover it when discussing your options.

Question 11

Can I get service in a rural area?

Accepted Answer

Many of the options we help arrange are aimed at homes and businesses outside typical cable and fiber service areas. Availability still depends on your specific address.

Question 12

Can I get business internet?

Accepted Answer

Yes, we help business customers explore options for offices, retail locations, farms, and job sites. See our Business Internet page or call our team.

Question 13

How does the ordering process work?

Accepted Answer

Call us or request information online, we check what's available at your address and review the details with you, and if you'd like to proceed we help you place the order directly with the provider.

Question 14

Who provides the actual internet service?

Accepted Answer

The participating provider you ultimately order from — not Order Star Internet — owns the network, installs the equipment, and delivers the service.

Question 15

Who do I contact for support after I order?

Accepted Answer

Once your service is active, ongoing account management, billing, and technical support are handled directly by your provider. Our team can point you to the right contact if you're not sure who to reach.

Question 16

Are calls recorded?

Accepted Answer

Calls with our team may be monitored or recorded for quality assurance and staff training. See our Call Recording Notice for details.

Question 17

How is my personal information handled?

Accepted Answer

We collect only what's needed to check availability and follow up with you, and we explain how it's used and shared in our Privacy Policy.

Question 18

Do prices change?

Accepted Answer

Yes. Provider pricing and promotions can change without notice, which is why we confirm current terms before you order rather than publishing fixed prices.

Question 19

Are promotions guaranteed?

Accepted Answer

No. Promotions are offered by the provider, subject to availability, and can change or end without notice.

Question 20

How do I contact Order Star Internet?

Accepted Answer

Call (855) 855-9653, email info@orderstarinternet.org, or use the contact form on our Contact page. Our hours are Monday–Friday, 10:00 AM–7:00 PM.

Questions people ask before they call.

Talk to our team directly.